Amilani Perera Designer Wear Return Policy
At our website, we want you to love your purchase!
However, we understand there may be times when you wish to return an item.
Please note that we do not cover return shipment costs.
If you change your mind about your full price purchase, contact us at the following email manager@amilaniperera.com and type your order number in the subject section and we are happy to offer you an exchange within 30 days of the date of purchase or delivery.
If you wish to exchange your item, you can exchange for any item within your credit limit. (subject to availability).
All items returned must be unworn, unwashed, undamaged, unused (free from wear, stains, odors or any condition that would prevent the item(s) from being sold as new).
Returned item(s) must have their original tags attached labels and original packaging attached and accompanied by proof of purchase (a printout of your e-receipt or online tax invoice).
If your return is soiled with make up or tarnished, It will not be accepted for return.
Amilani Perera Designer Wear, reserves the right to reject any return if the garment has been returned back to us not in its original condition.
We recommend obtaining tracking on your return parcel, as we are not responsible if your return goes missing in delivery.
Please choose carefully as sale items cannot be returned if you change your mind.
For hygienic reasons, we do not offer exchanges or refunds for the following items :
- Items marked as Sale
- Hosiery
- Bodysuits and Swimwear
The above items that are sent to you have not been worn before by any individual and are directly sent to us after production from our factory packed and completely sealed.
FAULTS
If you have received your garment with a fault or received the incorrect garment please send us an email to manager@amilaniperera.com and in your original email please include pictures of the fault within 7 days of receiving your garment/s.
Once the item has been deemed faulty/incorrect by a customer service team member, you’re able to return the item for an exchange or refund. Our team will be able to provide you with information on how to return the item.
Please note – All orders are inspected thoroughly for faults before dispatch by our QC team at Amilani Perera Designer Wear.
Refunds will be issued using your original payment method.
We do our best to deliver within the stated time, however we cannot be held responsible for any delays caused by the customs clearance of the destination country.
We don’t refund shipping in case the selected carrier doesn’t accomplish the estimated date of arrival.
We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. strikes, floods etc.).
Returns/Refunds or Exchanges of Items purchased from our Warehouse sales, temporary Pop up shops and short term leased spaces
From time to time, we may sell items on discount in pristine condition to give our loyal clients a great deal or samples at our Warehouse sales, pop ups, short term leased spaces etc. All items bought are final sale and cannot be returned. Please choose carefully and check the items in store as we do not provide refunds or exchanges for change of mind or for faults identified after purchase at the store.
